By employing content analysis the study found that most of the posts had a combination of text and message. Moncrief et al. (2015) investigated the impact of social media technologies on the role of salesperson position. It was found that social media affects sales management functions (supervision, selection, training, compensation, and deployment) and salesperson performance (role, skill, and motivation).

Sure, your goal is to increase brand awareness, generate leads, and promote your products or services. But, you can’t do that without building meaningful relationships with your network first. By consistently sharing valuable content and interacting with their audience, the agency can establish itself as a go-to resource for businesses seeking digital marketing solutions. This can lead to increased brand recognition and new client acquisitions. A high-performing social media content strategy doesn’t demand more, it demands smarter. The brands winning today aren’t everywhere; they’re focused, intentional, and deeply tuned in to what their audience actually wants.

Additionally, it was mentioned that some of the B2B companies use social media as a recruiting tool, and tool which helps to collaborate globally (Andersson and Wikström 2017; Dyck 2010). 1 that social media usage is affected by internal (e.g. attitude towards social media, technical skills of employees) and external factors (e.g. pressure from stakeholders) of the company. Also, the figure depicts the effect of social media on the business (e.g. sales) and society (e.g. customer satisfaction). Keinänen and Kuivalainen (2015) investigated factors affecting the use of social media by B2B customers by conducting an online survey among 82 key customer accounts of an information technology service company. Partial least squares path modelling was used to analysed the proposed hypotheses. It was found that social media private use, colleague support for using SM, age, job position affected the use of social media by B2B customers.

Let’s be real—if your content calendar only tells you what to post and when, it’s incomplete. The best social media managers use calendars to choreograph content across formats, campaigns, and buyer journeys—not just fill slots. Being “everywhere” is not a strategy—it’s a surefire way to burn out and dilute your message. In 2025, high-performing brands are mastering “platform prioritization.” That means showing up where their audience already spends time and creating content that feels native to each platform.

It’s important not just to watch and listen, but also to respond and continue the conversation. A great way to know your audience is to talk directly to them on the platform. Encourage open discussion and engagement via comments or direct messages.

Instagram Ads: Everything You Need To Know In 2025

Try to avoid solely publishing promotional messages and strike a good balance with authentic content that emphasizes your brand’s voice and story. The Index further found consumers favor brands that post original content and interact regularly with their audience. Social media has transformed so many industries, and communications professionals are familiar with the impact of these online spaces. Brands aren’t limited to traditional mediums like radio and print newspapers—you can use social media to supercharge your media relations and investor relations strategies.

Scrub Daddy responds to comments in a humorous and playful way, which aligns with the type of content the brand posts. Other posts from the airline are also either memes or relatable content that fits TikTok’s conventions, such as POV (point of view) videos or using popular audio. Perform an in-depth analysis of your audience characteristics, such as age, gender, location, interests, and behaviors. Segment these personas into groups and create personalized content for each group.

Related Posts

This involves sharing valuable content, responding to comments, actively participating in conversations, and building relationships with your followers. Creating a sense of community and fostering genuine interactions can strengthen brand loyalty and attract new customers. Over the past decade-plus, social media platforms have produced their own universe of celebrities.

You can see what’s performing well and apply those data-backed learnings to other projects to build your annual campaigns. Collaborate with brand advocates to extend your reach and infuse your social media with authentic, relatable content. Plus, encourage user participation through polls, Q&A and challenges.

Content that resonates with your customers, including user-generated content and success stories, often goes hand-in-hand with higher engagement and conversion rates. Social gives you the advantage of curating this impactful content quickly. For example, you can monitor mentions and tags to uncover positive customer interactions and then share them on your social media channels to nurture brand trust.

To maximize the results from your marketing endeavors, consider giving SocialPilot a try. This all-in-one social media management tool amplifies your marketing capabilities, assisting you in content planning, publishing, monitoring, and performance evaluation. Achieving this balance ensures you neither annoy your followers with excessive content nor let them drift away due to infrequency. If you post SMM Thai too frequently, you risk overwhelming your followers; if you post too infrequently, they might forget about your brand. Through posts, videos, and other forms of content, brands can provide comprehensive information, helping consumers make well-informed purchase decisions. This transparency not only aids in the decision-making process but also builds trust between the brand and its consumers.

You can use SocialPilot’s calendar or any other social media scheduling tools to plan your content calendar. Lastly, most of the studies on social media in the context of B2B companies use a cross-sectional approach to collect the data. Future research can use the longitudinal approach in order to advance understanding of social media use and its impact over time. The next group of studies looked at social media use by B2B companies (Andersson et al. 2013; Bernard 2016; Bolat et al. 2016; Denktaş-Şakar and Sürücü 2018; Dyck 2010; Guesalaga 2016; Habibi et al. 2015).

Use that to experiment and refine your approach over time, and you’ll be ready to evolve your tactics over time based on what the data reveals. The goal is to create content that not only engages your audience but also performs well in search results so that you make sure your content reaches an even wider audience. That diverse content we mentioned earlier is key to maintaining engagement. Instead of relying solely on still images or short videos, aim for a variety of formats such as infographics, surveys, and tutorials. Direct engagement with potential customers also plays a crucial role.

Regardless of what you might post, coming up with a hashtag to couple with your content is a brilliant branding move. As with all regulated industries, the Penn State Health social team adheres to strict protocols when communicating with patients or caregivers on social. HIPAA regulations mean it does not answer specific health condition questions on social.

LinkedIn has evolved from a resume-sharing platform to one of the best networks for thought leadership content and building a personal brand. From a business social media perspective, leveraging the personal brands of employees — or employee advocacy — can be a powerful digital marketing tool. [newline]In the early days of social media marketing, marketers treated the platforms available like billboards — just another outlet for advertising. Businesses simply broadcast their message to followers, hoping to drive traffic to their websites and, ultimately, sales. Pay attention to competitors’ social media marketing campaigns, how they interact with customers, and how they promote their products or services. This will help ensure that your campaigns are unique to your brand.

In terms of parasocial interactions in social media influencer marketing (Cluster 5), the multitude ways in which parasocial interactions could be curated represent a potentially fruitful avenue for future exploration. At present, the general focus has been on the influence of social media influencer credibility and the congruence of such interactions to follower expectations and perceptions [108]. The second foundational theme denotes the influence and impact perspectives for social media influencer marketing. The articles in this foundational theme represent a collection of insights in relation to influence and impact. Other examples of influence and impact outcomes include attitudes and behavioral intentions [37], engagement [120], perceptions Lee & Watkins, [67], and purchase decisions [31].

Talkwalker’s social data library includes more than 150 million sources and measures engagement volume, reach, sentiment, and more. With more than 50 advanced filters, you can segment your social data and understand the full impact of your online conversations. Tools like Google Analytics and Hootsuite Advanced Analytics track website traffic generated from social media, conversions, email sign-ups, and ROI for both organic and paid social media campaigns.

If you’re using Buffer, social media insights become easier and more accessible. Buffer tells you the best time to post, the best type of post, and the best frequency to post specifically for your own social media strategy. Whatever it is, your social media efforts must work in the same direction as your broader business objectives. Because as social media marketers, impacting the bottom line is crucial to prove the impact of your social media strategy and show a positive ROI. Launching a company website is the first step in digital marketing for many businesses.

Dive deep into social analytics to understand both your potential customers and competitors. Grasping who your audience is, their preferences, and where they spend their time online can shape your content strategy. Just be sure to target the right audience, post intriguing content and converse with your followers on a regular basis. A hashtag is a word or keyword that precedes the hash symbol and is used within social media posts to help users find topics that interest them.

Social media can also help drive traffic to your site, assist with link building for SEO, keep an eye on your competitors, and so on. Apparently, there is a big gap between those who understand the value social media can bring and those who still see it as a passing trend. But, if you post too little, you risk looking like you’re not worth following. You might also want to get verified on platforms where it’s available to add credibility and prevent impersonation. If fake accounts are using your brand name, they could be confusing customers (or worse, damaging your reputation).

Video, particularly short-form video, does much better now than images or text posts. Influencer collaborations have also become common in social media marketing. Use Google Analytics, or any number of 3rd party social media monitoring and reporting tools, to track these metrics and improve your strategy over time.